Returns and Refunds

We understand.  Sometimes things just aren't quite right.  Maybe the color doesn't cooridinate,  or the necklace is too long for the outfit.  Maybe you'd like to exchange the gifted earrings for something bolder, something more YOU.  With that in mind we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at suzannebellowsjewelry@gmail.com. Please note that returns will need to be sent to the following address:

814 Innergary Place,  Valrico, FL 33594

Let us know why you'd like to return or exchange the jewelry.  If your return is accepted we will send you  instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at suzannebellowsjewelry@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards, or custom pieces that have already been accepted.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and gone over your jewelry, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at suzannebellowsjewelry@gmail.com.